Shipping policy
At CHRISTOPHER DENNIS STORE, we prioritize fast, safe, and transparent shipping for all our premium seafood products. To ensure you receive fresh, high-quality ocean produce in perfect condition, please review our detailed shipping policy below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to shorten your waiting time and ensure the maximum freshness of our seafood goods.
2. International Shipping & Delivery Time
We provide reliable international shipping services worldwide. Standard international delivery usually takes 7–14 business days, depending on destination country, local logistics, and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The final and exact shipping fee will be clearly displayed at checkout before you complete payment. No hidden fees or extra charges will be applied to your order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend checking your local import regulations and relevant policies before placing an order to avoid unexpected expenses.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized, high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our customized packaging can effectively protect products from extrusion, damage, and deterioration during long-distance transit, locking in the freshness of seafood.
For high-value orders, we offer optional shipping insurance at checkout. You can select this service to enjoy full shipping protection and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged, leaked, or deformed packages, please take clear photos as evidence, refuse to sign for the parcel, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with detailed photos and videos to our team within 48 hours after delivery. We will verify the issue quickly and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Service Assistance
Our professional customer support team is always ready to help. If you have any questions about order processing, shipping progress, customs clearance, delivery issues, or after-sales problems, feel free to contact us anytime. We will reply and resolve your inquiries as soon as possible.
Thank you for shopping with CHRISTOPHER DENNIS STORE. We keep optimizing our logistics and packaging solutions to deliver fresher, safer, and more worry-free seafood shopping experiences for every global customer.